FAQ

FREQUENTLY ASKED QUESTIONS

HOW DO I CONTACT YOU?

You can reach us by phone (858) 376-7106 or email sugarandsoirees@gmail.com

HOW DO I REQUEST INFORMATION ON SERVICES?

Give us a call, shoot us a text, or send us an email and we will send you a Quote Request. You’ll be able to give us an idea of what you need and we’ll be able to give you a personalized quote. 

WHAT SERVICES DO YOU PROVIDE?

We offer everything from full service to rental options for those who want to DIY. Full service is for the busy client who wants help planning their event from start to finish with all of the details taken care of in between. For those who’ve already planned their events and would like to add a unique dessert table or candy bar, we offer a variety of different options. We can provide and style your dessert display to make your theme and event special or you can rent the glassware and supplies you need to do it yourself. Contact us and we’ll be able to chat about what works best for you!

HOW DO I PLACE A RENTAL ORDER?

Contact us and we will send you our rental catalog and request form. Once your rental request has been received, we will confirm the availability of the pieces for your event date and send you an invoice and rental agreement. Your order will not be complete and confirmed until the 50% reservation fee and signed rental agreement is received. The balance of your rental order will be due 3 days prior to your event.

IS THERE A MINIMUM ORDER?

Nope! We welcome orders of all sizes.

CAN I MAKE CHANGES TO MY ORDER?

We will try to accommodate changes to the best of our ability. Additions depend on availability and cannot be guaranteed. Any reductions made later than 7 days prior to event date will have a 20% restocking fee. Cancellations can be made up to 2 weeks prior to your event date. The reservation deposit is non-refundable but will be applied as credit to future services. Please contact us as soon as possible to make any changes to your order.

 

DO YOU TAKE LAST MINUTE ORDERS?

Yes! Last minute orders are anything placed within 7 days of the event date. Once placed, last minute orders cannot be cancelled or reduced. 

DO YOU GUARANTEE AVAILABILITY OF RENTAL PIECES?

Rentals are made on a first come, first served basis. We will do our best to meet your needs but we cannot guarantee availability of all of our rental pieces. To better ensure availability, book your reservation - complete with deposit - a few months in advance from your event date.

HOW LONG IS THE RENTAL PERIOD?

The rental period is 4 days including pick up and drop off. If items are not returned within that period, you will be charged for another full 4 day rental. 

WHAT HAPPENS IF I BREAK OR LOSE AN ITEM?

Damaged and lost items will be charged for the replacement amount to the credit card on file. All item replacement costs are listed in the invoice for your reference prior to your order reservation. We will notify you before being charged and your rental fee will go towards the replacement cost.

WHAT PAYMENT METHODS DO YOU TAKE?

We accept cash, check, money order, and credit cards

WHERE ARE YOU LOCATED?

We are located in the sunny San Diego, California

CAN I SEE THE RENTALS IN PERSON?

Yes! Contact us to set up an appointment to view particular rental pieces in person.

DO YOU DELIVER?

Yes! Delivery is subject to availability and pricing is based on location and time. You can pick up and drop off directly to us free of charge. For a delivery fee we offer the following options: We drop off and you return items after your event, you pick up and we collect your rentals after your event, or we can drop of and pick up the items for you. Note that there may be additional charges for special services such as late night pick-ups or additional man power. Contact us for a delivery quote.